THE GROUNDED PARTNER

Privacy Policy

Last Updated: June 2026

Introduction

At Hug & Hold Doula Support, your privacy is important to us.

This Privacy Policy explains how Audrey McEntee, founder of Hug & Hold Doula Support and creator of The Grounded Partner, collects, uses, stores, and protects your personal information when you access The Grounded Partner platform, purchase products or services, communicate with us, or use the SOS Support service.

By using The Grounded Partner, you agree to the terms outlined in this Privacy Policy.

Who We Are

The Grounded Partner is operated by:

Audrey McEntee
Founder, Hug & Hold Doula Support

Email: audreymcentee@gmail.com

Information We Collect

We may collect the following information:

Personal Information

Name
Email address
Telephone number
Billing information
Country of residence

Information You Provide

Information voluntarily shared through:

Platform registration
Contact forms
Email correspondence
WhatsApp SOS Support
Surveys or feedback forms
Community participation

Website Information

When you visit our website, we may collect:

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

This information helps us improve our services and user experience.

How We Use Your Information

Your information may be used to:

Provide access to The Grounded Partner platform
Deliver purchased products and services
Provide SOS Support services
Respond to enquiries
Send important service updates
Improve website functionality
Improve educational resources and user experience
Comply with legal obligations

We will only use your information for purposes related to the services we provide.

WhatsApp SOS Support

The Grounded Partner includes optional SOS Support through WhatsApp.

Please note:

WhatsApp is a third-party platform.
While we treat information shared with care and confidentiality, complete confidentiality cannot be guaranteed through third-party messaging services.
Users are encouraged not to share highly sensitive medical or personal information through WhatsApp.

By using SOS Support, you acknowledge and accept these limitations.

Legal Basis for Processing

Under GDPR, we process personal information based on one or more of the following lawful bases:

Consent
Contractual necessity
Legitimate interests
Legal obligations

Where consent is required, you may withdraw it at any time.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with trusted service providers who assist in delivering services, such as:

Website hosting providers
Payment processors
Email marketing providers
Secure software platforms

These providers are required to handle your information responsibly and in accordance with applicable privacy laws.

Data Storage and Security

We take reasonable measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration

While every effort is made to safeguard your information, no online system can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Deliver services
Meet legal obligations
Resolve disputes
Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under applicable privacy laws, including GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve functionality and user experience.

Cookies help us understand how visitors use the website and allow certain website features to function correctly.

You may choose to disable cookies through your browser settings, although some website features may not function as intended.

Third-Party Links

The Grounded Partner contains links to external websites, podcasts, books, social media platforms, research articles, and support organisations.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party sites they visit.

Children’s Privacy

The Grounded Partner is intended for adults aged 18 years and older.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will take steps to remove it promptly.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any updates will be published on our website and platform.

Continued use of The Grounded Partner constitutes acceptance of any revised Privacy Policy.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact: