Refund Policy
The Grounded Partner
Last Updated: June 2026
Thank you for purchasing The Grounded Partner.
As The Grounded Partner is a digital product providing immediate access to downloadable resources, educational materials, videos, templates, guides, and support content, all sales are generally considered final.
Digital Product Access
Upon purchase, users receive immediate access to digital content and resources. Due to the nature of digital products, refunds cannot usually be provided once access has been granted.
This policy helps protect the intellectual property and digital content contained within The Grounded Partner.
Exceptional Circumstances
We understand that exceptional situations may arise.
Refund requests may be considered on a case-by-case basis where:
- Duplicate purchases have occurred.
- Technical issues prevent access to the platform and cannot be resolved.
- A purchase has been made in error and access has not yet been used.
Any refund request must be submitted in writing within 14 days of purchase.
Approval of refunds remains at the sole discretion of Hug & Hold Doula Support.
Non-Refundable Items
Refunds will not be provided for:
- Change of mind after purchase.
- Failure to use the platform.
- Failure to download resources.
- Partial use of platform content.
- Dissatisfaction with information that has been accurately described prior to purchase.
- Completion of the included SOS Support period.
Technical Support
If you experience difficulties accessing The Grounded Partner, please contact us and we will make every reasonable effort to resolve the issue promptly.
Contact
For refund enquiries, please contact:
Audrey McEntee
Founder, Hug & Hold Doula Support
audreymcentee@gmail.com
Our Commitment
The Grounded Partner has been created to provide practical, evidence-informed support for dads and non-birthing partners navigating pregnancy, birth, postpartum, and the transition to parenthood.
If you experience any issues accessing or using the platform, please get in touch so we can support you.
Because when partners feel grounded, families flourish.
