SOS Support
Terms & Conditions
What is SOS Support?
SOS Support is a complimentary feature included within The Grounded Partner platform.
It provides access to non-clinical postpartum guidance and support from Audrey McEntee via WhatsApp during the first two weeks following birth.
The purpose of SOS Support is to provide reassurance, education, practical guidance, signposting, and emotional support during the early postpartum period.
Support Period
SOS Support is available for 14 consecutive days following activation after the birth of your baby.
Access is limited to the individual purchaser of The Grounded Partner.
Response Times
SOS Support is not a live messaging service.
Messages will be responded to as soon as reasonably possible during operating hours.
While every effort will be made to respond promptly, immediate responses cannot be guaranteed.
Operating Hours
SOS Support operates between:
7:00am – 11:00pm (Irish Time)
Messages received outside these hours will be responded to during the next available support period.
Emergency Situations
SOS Support is NOT an emergency service.
Users should immediately contact:
- Emergency services
- Their GP
- Maternity hospital
- Midwife
- Public Health Nurse
- Mental health crisis services
if they are experiencing:
- Medical emergencies
- Mental health emergencies
- Thoughts of self-harm
- Thoughts of harming others
- Concerns about infant safety
- Severe physical symptoms
- Any situation requiring urgent medical attention
Scope of Support
SOS Support may include guidance relating to:
- Partner support
- Birth recovery
- Emotional wellbeing
- Newborn adjustment
- Feeding support signposting
- Postpartum planning
- Practical parenting support
- Family adjustment
SOS Support does not include:
- Medical diagnosis
- Treatment recommendations
- Mental health counselling
- Clinical assessments
- Emergency support
Confidentiality
Information shared through SOS Support will be treated respectfully and confidentially.
However, confidentiality cannot be guaranteed through third-party platforms such as WhatsApp.
Users are encouraged to avoid sharing highly sensitive medical information.
Professional Boundaries
SOS Support is intended to provide short-term educational and emotional support.
Audrey McEntee reserves the right to refer users to appropriate healthcare or mental health professionals where additional support is required.
Service Availability
In rare circumstances including illness, family emergencies, technical difficulties, holidays, or unforeseen events, support availability may be temporarily affected.
Reasonable efforts will be made to communicate any disruptions.
Acceptance
By accessing SOS Support, users acknowledge and accept these Terms & Conditions and understand that SOS Support is a non-medical educational support service.
Hug & Hold Doula Support
Because no parent should feel they have to navigate the early days alone.
THE GROUNDED PARTNER
Terms & Conditions
Last Updated: June 2026
1. About The Grounded Partner
The Grounded Partner is a digital educational support platform created by Audrey McEntee of Hug & Hold Doula Support.
The platform is designed to provide educational information, practical guidance, resources, planning tools, and non-clinical support for dads, non-birthing partners, and families navigating pregnancy, birth, postpartum, and the transition to parenthood.
By purchasing and accessing The Grounded Partner, you agree to these Terms & Conditions.
2. Educational Purpose Only
The Grounded Partner provides educational and informational content only.
Information provided within the platform, downloadable resources, videos, guides, planning tools, WhatsApp support, and communications should not be considered medical, psychological, psychiatric, legal, or professional healthcare advice.
Users should always seek advice from their GP, midwife, obstetrician, public health nurse, lactation consultant, mental health professional, or other qualified healthcare provider regarding any concerns relating to pregnancy, birth, postpartum recovery, infant care, or mental health.
3. Not a Medical Service
The Grounded Partner is not a substitute for:
- Medical care
- Midwifery care
- Mental health services
- Emergency services
- Psychological counselling
- Psychiatric treatment
Participation in the platform does not establish a clinical, therapeutic, medical, or healthcare provider relationship.
4. User Responsibility
Users acknowledge that:
- They are responsible for decisions regarding their own health and wellbeing.
- They will seek professional medical advice where appropriate.
- They will contact emergency services if immediate assistance is required.
- They understand that all information provided is educational in nature.
5. Intellectual Property
All content within The Grounded Partner remains the intellectual property of Audrey McEntee and Hug & Hold Doula Support unless otherwise credited.
This includes:
- Videos
- Downloadable guides
- Birth plans
- Postpartum plans
- Hospital bag checklists
- Partner bag checklists
- Educational materials
- Written content
- Worksheets
- Resources
Content may not be copied, distributed, reproduced, sold, shared, or used commercially without written permission.
6. Neuroscience Educational Content
The Grounded Partner includes educational neuroscience materials relating to the transition to parenthood.
Certain materials have been created by Rocio Zunini, PhD and are shared with permission for educational purposes within The Grounded Partner platform.
These materials remain the intellectual property of their respective creator and may not be copied, distributed, reproduced, or shared outside the platform.
7. Resource Directory
The Grounded Partner may contain links to third-party websites, podcasts, books, support groups, social media accounts, research articles, and organisations.
Hug & Hold Doula Support is not responsible for the content, accuracy, availability, or practices of third-party resources.
Users access external resources at their own discretion.
8. Community Expectations
Members are expected to engage respectfully within any associated communities or support groups.
Harassment, discrimination, abusive language, or inappropriate behaviour may result in removal from the platform without refund.
9. Refund Policy
Due to the immediate access provided to digital content and downloadable resources, purchases are generally non-refundable.
Refund requests will be considered on a case-by-case basis at the discretion of Hug & Hold Doula Support.
10. Changes to Terms
Hug & Hold Doula Support reserves the right to amend these Terms & Conditions at any time.
Continued use of the platform constitutes acceptance of any updated terms.
Contact
Audrey McEntee
Founder, Hug & Hold Doula Support
For enquiries:
audreymcentee@gmail.com
